As of today I’m a level 2 seller on Fiverr. In this article I would like to share some tips and tricks on how to sell well on Fiverr, how to deal with difficult customers and orders that you can’t do right.
In the beginning you need to find what you will be selling. My advice would be to start small and see how it goes. Do not rush out with “I will make you a perfect website” or ” I will write a book for you”. Remember, most buyers are looking for $5 work and are willing to offer more if they see that you are doing a good job.
At one time I had these 3 gigs that did essentially the same:
Naturally, the gig that earned most money had most impressions, but also required more work.
Some customers are difficult to deal with. Not everybody will be satisfied with your work. Try to avoid situations where a customer may expect something more of you.
Check list for when you get an order:
There will still be people who are not satisfied with your work. The best way is to talk to them as early as possible and show your work in progress. Next best thing is to cancel the order. They will get their money back, and your ratings won’t be hurt. If you still got bad feedback, here is what you can try to do;
In my case it was an article that the buyer was not satisfied with. I wrote the article that was useful to my readers, while the buyer wanted an unconditional praise of his product. I told him that we don’t do it. He agreed to proceed and then just left 3 stars. What could I do? I answered like this:
“We are sorry we couldn’t make you satisfied, but it is very important for us to keep the quality of our articles high. We do not write “product review”-only posts, we make high quality articles with content that is useful to our readers. Thank you for your order!”
This didn’t work out for me. I didn’t have any more orders on this gig and had to eventually delete it.
Many people report that their sales drop after they receive a negative feedback. Although I found several evidences that if you do it right it won’t matter. If you do a good job and resolve issues diplomatically people will order from you again and again. Here is an example of a very saturated type of gig “I will write an article of 450 words”:
A buyer didn’t like the article at all and gave the seller 1 star. The seller just communicated back with “Thanks for your comments” and went on selling the gig to other people.